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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tanashia

May 7, 2026

5  out of  5
rating by Tanashia
"Like a good neighbor Bruno was there. My phone call with Bruno today was very informative he walked me through my options and helped ease my mind. He was able to clarify things I didn’t understand and answered all of my questions."
We responded:
"Thank you for taking the time to leave such a great review, Tanashia. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Cujo

May 7, 2026

5  out of  5
rating by Cujo
"Awesome company to deal with! Very helpful, and will do what they can to make everything easier for you."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Robert McDougall’s Team! We deeply appreciate your kind words here in Grand Rapids . "
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Harold Huff

May 6, 2026

5  out of  5
rating by Harold Huff
"Logan provided great service. He managed to get me the best deal."
We responded:
"Harold, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Robert McDougall’s Team—we are always here to help!"
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S. M. Anthos

May 5, 2026

5  out of  5
rating by S. M. Anthos
"Fantastic, friendly and helpful. Also very patient."
We responded:
"Thank you for your kind review of State Farm Agent Robert McDougall’s Team. We appreciate it!"
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Karie Hoffer

May 5, 2026

5  out of  5
rating by Karie Hoffer
"Bruno was awesome!"
We responded:
"Karie, thank you for your wonderful review of State Farm Agent Robert McDougall’s Team!"
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Arjun Musham

May 4, 2026

5  out of  5
rating by Arjun Musham
"Sergio was very helpful and made the auto+renters insurance process simple and smooth. He explained everything clearly and helped me find the right coverage. Great experience—highly recommend!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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RUTH ZUROSKE

April 29, 2026

5  out of  5
rating by RUTH ZUROSKE
"They were very helpful in going over options and coverage needed. Explained everything to make sure i was happy with the options we put in place. Carson was very helpful. Thank you Carson."
We responded:
"Wow, thank you for the 5-star review, RUTH! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Cosmo Ligman

April 28, 2026

5  out of  5
rating by Cosmo Ligman
"Marc was fantastic. Not pushy and saved me a ton of money!"
We responded:
"Thanks so much for the fantastic rating, Cosmo! We are so glad you had a positive experience with us here on State Farm Agent Robert McDougall’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Logan Staley

April 23, 2026

5  out of  5
rating by Logan Staley
"Great team to deal with! Willing to help however they can."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Robert McDougall’s Team. "
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leelu leelu

April 20, 2026

5  out of  5
rating by leelu leelu
"Most of the ladies I have talked to our super professional, super sweet always so helpful every time I contact my agent Miss Megan she’s always always returning my call within minutes is such a good feeling to know that I don’t have to run around and look for my agent wait for days or none of that cause God knows I’ve had my fear share of dealing with not so pleasant insurance agents, but thank God for the ladies at State Farm. They are amazing and super helpful and super professional so if you want a piece of mine, I definitely recommend."
We responded:
"What a glowing review! Thank you for giving Megan the shout-out!!! I may be biased, but I really do think I have the best service team anywhere. ❤❤❤ Thanks for backing me up on that! ~ Robert McDougall State Farm"
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Ladan Moshki

April 18, 2026

5  out of  5
rating by Ladan Moshki
"They are very friendly and available all the time"
We responded:
"Hi Ladan, glad you noticed! Unfortunately it seems like a lot of local insurance agents are unable to have adequate staffing so that the customer is basically **ALWAYS** sent to voicemail. Now I can't promise that will never happen with our office, but it will be pretty rare! We want to be here for you when you need us!! Thanks so much for the thoughtful review! ~ Robert McDougall State Farm"
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Nick Kling

April 18, 2026

5  out of  5
rating by Nick Kling
"Easy to work with and really helpful. Found the prefect plan for me."
We responded:
"Thanks, Nick! So glad my team was able to find just the right solutions for you. Appreciate your review. Thank you. ~ Robert McDougall State Farm"
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Sue Nelson

April 16, 2026

5  out of  5
rating by Sue Nelson
"Dealt with Brett this afternoon. Very knowledgeable and made sure I knew what was going on in switching insurance companies!"
We responded:
"Thank you for the fantastic review, Sue! Brent is a great asset to my company, I'm glad he was able to help you make the switch!! ~ Robert McDougall State Farm"
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A Good

April 16, 2026

5  out of  5
rating by A Good
"Brent was an amazing person to work with in getting my auto policy started and made sure my experience with them was very smooth"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Eric Couch

April 14, 2026

5  out of  5
rating by Eric Couch
"Very friendly and helpful!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Robert McDougall’s Team here in Grand Rapids . "
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Sergio de Andres

April 10, 2026

5  out of  5
rating by Sergio de Andres
"Great office to work with, everyone is very friendly and helpful!"
We responded:
"Thanks so much, Sergio! We are so glad you had a positive experience with us! ~ Robert McDougall State Farm"
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Alma Boik

April 9, 2026

5  out of  5
rating by Alma Boik
"Your agent was very helpful and professional"
We responded:
"Glad to hear it, Alma. Thank you so much for taking time to give us a review. ~ Robert McDougall State Farm"
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Alexis

April 8, 2026

5  out of  5
rating by Alexis
"Dan was a great help. He was friendly and great to work with."
We responded:
"We really appreciate the stars, Alexis!! Love hearing my team is great to work with! ~ Robert McDougall State Farm"
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Jason Chiv

April 6, 2026

5  out of  5
rating by Jason Chiv
"Very informative"
We responded:
"We do like to help people understand and learn, rather than just selling something, Jason. Thanks for pointing that out! ~ Robert McDougall State Farm"
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Jonah Winkle

April 6, 2026

5  out of  5
rating by Jonah Winkle
"Logan was a lifesaver! He was so attentive and got me a policy that fit my needs exactly while blowing the competition's rates out of the water. I can't say enough positive things about this office!"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Robert McDougall’s Team. "
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Catina Saffore

April 3, 2026

5  out of  5
rating by Catina Saffore
"Thank you Jaylen for all your help."
We responded:
"Catina, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Robert McDougall’s Team!"
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Luke Synnack

April 2, 2026

5  out of  5
rating by Luke Synnack
"While it was a little odd to be matched with an agent out of Kent (when we're up in Midland and also have local agents), Robert and his team have been great to deal with especially during a recent claim experience and additional underwriting."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Grand Rapids to know that you had such a wonderful experience with us here on State Farm Agent Robert McDougall’s Team."
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ClaSeguridadAlimentaria

March 31, 2026

5  out of  5
rating by ClaSeguridadAlimentaria
"Sergio ha sido muy a amable y me ha explicado todo sobre el.seguro de coche muy bien"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Robert McDougall’s Team. "
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Paula Mcbroom

March 31, 2026

5  out of  5
rating by Paula Mcbroom
"I can't say enough great things about this office. I needed help with something and Joanne was so kind and helpful. I have spoke with several people here and they have all been great."
We responded:
"Thank you for taking the time to leave such a great review, Paula. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Roberta Thurmond

March 30, 2026

5  out of  5
rating by Roberta Thurmond
"Very helpful and nice...Thank You"
We responded:
"Thank you for the fantastic review, Roberta! We are always here to help with your insurance needs here in Grand Rapids . "