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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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M J

September 10, 2026

1  out of  5
rating by M J
"Very pushy and rude agent by the name of Logan. Didn't appreciate his attitude. More about signing you up for insurance than building relationships. Was very condescending about my finances as well while needing time to decide. Kept contacting me when I told him id reach back and didn't even get my name correct. Wouldn't recommend this agency."
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Valeria Perez

September 10, 2026

5  out of  5
rating by Valeria Perez
"Brent was awesome to work with. Very patient and understood exactly what I was looking for in a policy. Would recommend him to anyone!"
We responded:
"Valeria, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Robert McDougall and Team "
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Cheryl Rapson

September 10, 2026

5  out of  5
rating by Cheryl Rapson
"Sergio was very friendly and took care of my needs very quickly. He explained other services that are available to my spouse and myself also. Thank you Sergio for your help."
We responded:
"Cheryl, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Dan Haskins

September 10, 2026

5  out of  5
rating by Dan Haskins
"I needed to add a new vehicle to our insurance, and of course needed it quickly....Sergio provided prompt, courteous service and did what he said he was going to do, when he said he was going to do it. It’s people like Sergio who make this State Farm office a pleasure to work with. Highly recommended!"
We responded:
"Dan, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Grand Rapids insurance team! - Your State Farm Agent, Robert McDougall "
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Heather gier

September 10, 2026

5  out of  5
rating by Heather gier
"I love Sate Farm!! They have been very understanding when times get tough for me!! I appreciate them!"
We responded:
"Thank you for all the stars Heather! We really appreciate you sharing! -Robert McDougall State Farm"
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Jeffrey Bucholz

September 10, 2026

5  out of  5
rating by Jeffrey Bucholz
"Great customer service experience with Brent. Smooth process, would refer."
We responded:
"Jeffrey, thank you for the amazing review! Our Grand Rapids insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Robert McDougall, your State Farm Agent "
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Audrey Smith

September 9, 2026

5  out of  5
rating by Audrey Smith
"Tommy was outstanding to work with he is very nice and professional he gets my respect and thumbs up,Great job 👍"
We responded:
"Thank you for the 5-star review, Audrey! We’re proud to serve the Grand Rapids community and truly appreciate your support. "
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Sarah C

September 9, 2026

5  out of  5
rating by Sarah C
"Highly recommend! Don't waste your time looking around like I did. Sergio DeAndres was fantastic to work with! He went above and beyond to meet my personal needs, adding my new teen driver and saving us the most we possibly can vs other insurance companies! 10 out of 10!! ***"
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gwen jones

September 6, 2026

5  out of  5
rating by gwen jones
"My representative was Sergio and provided impeccable service. He has great customer connection skills and he made sure I was satisfied to the best of his ability. He was patient and very knowledgeable. I had a great customer experience."
We responded:
"gwen, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Grand Rapids. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Robert McDougall and Team "
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Johnathan Coursey

September 4, 2026

5  out of  5
rating by Johnathan Coursey
"Sergio and Logan were great. They both made the process very easy and smooth to get my policy started. Thanks again guys!"
We responded:
"Johnathan, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Grand Rapids insurance team is always here and happy to help. "
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Meg Harper

September 4, 2026

5  out of  5
rating by Meg Harper
"Anthony was very helpful when I moved and needed to switch my insurance policies!"
We responded:
"Hi Meg, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Grand Rapids.  If you ever need help, we are just a phone call away!  - Your State Farm Agent, Robert McDougall "
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KOMMON CENTZ

September 3, 2026

5  out of  5
rating by KOMMON CENTZ
"Great"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Sabrina Powell

September 3, 2026

5  out of  5
rating by Sabrina Powell
"Brent was super helpful and polite!"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Robert McDougall’s team. "
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Kerri Michels

September 3, 2026

5  out of  5
rating by Kerri Michels
"Alyssa was very knowledgeable and helpful. Thank you!
Kerri Michels"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Mary Herroon

September 1, 2026

5  out of  5
rating by Mary Herroon
"Brent was amazing and patient with me. He started the process last week but I couldn't fund until today. He kept working with me and not only lowered my bill by more than $200, but kept looking for and found more deductions to lower it even more. I have more coverage (life and home) than my previous insurance provider and am still saving over $100 over my previous that only covered my car! I can't give Brent enough praise! I will be recommending him to all my friends and family!"
We responded:
"Thanks so much for the amazing review, Mary! We really appreciate your support here in Grand Rapids. Just reach out anytime if you need us - we’re here for you. "
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Juan M

September 1, 2026

5  out of  5
rating by Juan M
"Sergio provided me with absolutely amazing customer service while helping me with my car insurance. He took great care of me, answered all of my questions, and made sure I understood everything throughout the process. He was patient, professional, knowledgeable, and genuinely went above and beyond to make sure I was taken care of.
Sergio was also more than happy to help me get another quote for a car I’m planning on buying in the future, which I truly appreciated. He made the entire experience easy and stress-free. I highly recommend Sergio to anyone looking for excellent customer service. He is amazing, and I’m very grateful for all of his help!"
We responded:
"Juan, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Chris G

August 31, 2026

5  out of  5
rating by Chris G
"Marc made the insurance process simple, straightforward, and offered me a competitive rate. Highly recommended his service."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Kaleb Hawkins

August 31, 2026

5  out of  5
rating by Kaleb Hawkins
"Alyssa was extremely helpful and had my concerns addressed and resolved in less than 5 minutes!"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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coleen

August 31, 2026

5  out of  5
rating by coleen
"Just insured my car and home with State Farm. The agent Tommy was very helpful answering my question.
Thanks"
We responded:
"Thank you so much for the 5 stars, coleen! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Kristi Thompson

August 31, 2026

5  out of  5
rating by Kristi Thompson
"Logan did an awesome job of adding my new vehicle to my current auto policy."
We responded:
"Oh that is so nice of you to share!! We love that you chose us to insure what’s important to you! -Robert McDougall State Farm"
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Jordyn Pallette

August 31, 2026

5  out of  5
rating by Jordyn Pallette
"Brent did a wonderful job selling me my life inheritance. He got me a great rate and plan!"
We responded:
"We really appreciate you taking the time to share your experience! -Robert McDougall State Farm"
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John Farrell

August 28, 2026

5  out of  5
rating by John Farrell
"Every time I call, they’re always there to answer any questions. I have your customer services. Excellent thank you"
We responded:
"John, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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debbie ann weaver

August 28, 2026

5  out of  5
rating by debbie ann weaver
"Always responsive, and easy to work with."
We responded:
"Thanks so much for the fantastic rating, debbie! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Courtney Anderson

August 28, 2026

5  out of  5
rating by Courtney Anderson
"Mark has been awesome! He was able to save me money and get better coverage. I also like that they check in after a year and go over everything with you and make sure there’s no gaps or changes that need to be made. Highly recommend State Farm 😊"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Erika Mileskiewicz

August 27, 2026

5  out of  5
rating by Erika Mileskiewicz
"Lowest rates and super responsive! Love this place!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "