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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jason White

Jason White

July 24, 2026

5  out of  5
rating by Jason White
"Anthony was very patient with me and took so much of his time waiting on me to start this policy!! And we finally made it happen!!
And thank you to mark for helping him finish the deal while he was enjoying his weekend!!"
We responded:
"Thank you so much for your kind review, Jason!  If you need insurance assistance, we are just an email or call away! - Robert McDougall, your State Farm Agent   "
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Amy Lesniak

July 24, 2026

5  out of  5
rating by Amy Lesniak
"Great Customer service. Nice to talk to. Helped me lower my monthly insurance premium by $100!!!!"
We responded:
"Amy, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Angela Rietman

July 24, 2026

5  out of  5
rating by Angela Rietman
"Great experience! Received coverage fast and timely. He talked the process over so it made it go quickly."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Melody Lirato

July 24, 2026

5  out of  5
rating by Melody Lirato
"It was really great working with Tommy! Very knowledgeable and helpful & fun to chat with! Highly recommend this branch! Saved me $$ too!"
We responded:
"Thank you so much for your wonderful feedback of us here at Robert McDougall’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Robert McDougall’s Insurance Team "
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Ms Jewels

July 24, 2026

5  out of  5
rating by Ms Jewels
"Very helpful and very pleasant."
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Grand Rapids. "
Profile photo of Nakeisha Butler

Nakeisha Butler

July 23, 2026

5  out of  5
rating by Nakeisha Butler
"Robert was very helpful, reliable and professional."
We responded:
"Nakeisha, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Grand Rapids. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Robert McDougall and Team "
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Crystal Olijar

July 21, 2026

5  out of  5
rating by Crystal Olijar
"Anna Jackson and Logan Whitcomb are amazing! A+"
We responded:
"Crystal, so glad to know my team is taking great care of you! Thank you so much for taking time to do this review. - Robert (Robert McDougall State Farm)"
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Stacey Staley

July 17, 2026

5  out of  5
rating by Stacey Staley
"Alec was amazing!!!"
We responded:
"Hi Stacey, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Robert McDougall, Your State Farm Agent "
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Debbie Thompson

July 17, 2026

5  out of  5
rating by Debbie Thompson
"Very good at his job helped me to save money on my auto insurance and set up renters insurance I would recommend him to all my friends and family"
We responded:
"Hi Debbie, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Robert McDougall, Your State Farm Agent "
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Deborah Weems

July 17, 2026

5  out of  5
rating by Deborah Weems
"Marc was great a pleasure to work with. He made it very easy for me understand. Thanks a lot Marc"
We responded:
"Thanks so much for the fantastic rating, Deborah! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
Profile photo of Brian F

Brian F

July 17, 2026

5  out of  5
rating by Brian F
"Super easy and quick adding a PWC. State Farm has it together. Carson was knowledgeable and to the point making the process quick and easy. Thanks!"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Robert McDougall’s team. "
Profile photo of Scott Ruffin

Scott Ruffin

July 16, 2026

5  out of  5
rating by Scott Ruffin
"Anthony was my sales rep and he was great and helped me get a cheaper quote then rhe other state farm."
We responded:
"Scott, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Robert McDougall and Team "
Profile photo of Angelique Carter

Angelique Carter

July 16, 2026

5  out of  5
rating by Angelique Carter
"Thank you Jaylen for helping me find a better, more reasonable policy! And making the process smooth and easy. You guys are a big help thank you state farm!"
We responded:
"Angelique, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Craig Huber

July 9, 2026

5  out of  5
rating by Craig Huber
"Easily got a quote working with Caleb. Was able to get a good side by side comparison of my previous policy to my new one. I was able to save over $600 a year with better coverage!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Grand Rapids to know that you had such a wonderful experience with us here on State Farm Agent Robert McDougall’s Team."
Profile photo of JJ

JJ

July 8, 2026

5  out of  5
rating by JJ
"I had an amazing experience working with Jaylen on my auto insurance. He helped me insure multiple vehicles and found me the best rate without sacrificing the coverage I needed. He took the time to go over every coverage in detail, explained everything clearly, and made sure I understood all of my options.

Jaylen was incredibly knowledgeable and had an answer for every question I asked. It was obvious he really knows his stuff, and I never felt rushed or pressured. On top of that, he made the entire process quick and efficient, which I really appreciated.

If you’re looking for someone who is professional, informative, and genuinely wants to help you get the best coverage at the best price, I highly recommend Jaylen!"
We responded:
"Thank you so much for the 5-star rating, JJ! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Thomas Zalewski

July 8, 2026

5  out of  5
rating by Thomas Zalewski
"Working with Anthony and Tommy to get much better rates on my auto and home. 100% recommend giving them a chance to help you out."
We responded:
"Thank you for the 5-star review, Thomas! Here on State Farm Agent Robert McDougall’s Team, we are proud to serve our community and appreciate your recognition. "
Profile photo of Melanie Miller

Melanie Miller

July 8, 2026

5  out of  5
rating by Melanie Miller
"Brent was absolutely amazing!! Not only did he answer all my questions and was super helpful. He saved me 200 dollars a month!! That is awesome!! You rock Brent!! Can't thank you enough!!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Robert McDougall’s Team! We deeply appreciate your kind words here in Grand Rapids . "
Profile photo of Lindsey Manwaring

Lindsey Manwaring

July 7, 2026

5  out of  5
rating by Lindsey Manwaring
"Absolutely amazing to work with. Make sure i was taken care of as a customer and made me really excited to start with State Farm!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Robert McDougall’s Team. "
Profile photo of siddagunta rupesh

siddagunta rupesh

July 6, 2026

5  out of  5
rating by siddagunta rupesh
"Very informative and quick."
We responded:
"siddagunta, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Robert McDougall’s Team!"
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Quoc Cuong Le

July 2, 2026

5  out of  5
rating by Quoc Cuong Le
"Brent is very helpful, knowledgeable, and professional! The process is quick, easy, and transparent. I’m surprised and very pleased with the overall service and would definitely recommend to friends and family and also anyone else who seek for a new auto insurance company."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Robert McDougall’s Team. "
Profile photo of Jesse Helmick

Jesse Helmick

July 1, 2026

5  out of  5
rating by Jesse Helmick
"Carson was extremely informative and quick. Made the process a breeze!"
We responded:
"Thank you for the 5-star review, Jesse! Here on State Farm Agent Robert McDougall’s Team, we are proud to serve our community and appreciate your recognition. "
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Dew Dirty

July 1, 2026

5  out of  5
rating by Dew Dirty
"Brent was awesome as usual he did a great job helping me out"
We responded:
"Thank you for the 5-star review, Dew! Here on State Farm Agent Robert McDougall’s Team, we are proud to serve our community and appreciate your recognition. "
Profile photo of Colleen Sweet

Colleen Sweet

July 1, 2026

5  out of  5
rating by Colleen Sweet
"I was originally with State Farm for a few years I ended up leaving to switch to progressive for lower rates but the coverage sucked Brent contacted me with new quotes for my vehicles and I was hesitant but after some time I realized how better of a company State Farm is. Brent was amazing answered all of questions well. Was not pushy for insurance. Thank you for the great knowledge and dealing with my shenanigans."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Robert McDougall’s Team. "
Profile photo of Sabrina Reiley

Sabrina Reiley

June 30, 2026

5  out of  5
rating by Sabrina Reiley
"Jaylen was amazing. Friendly, answered my hundreds of questions, quick response with quote and saved is a ton on our home, snowmobile and auto ins! Thanks again Jaylen, you are much appreciated!!"
We responded:
"Sabrina, thank you for your wonderful review of State Farm Agent Robert McDougall’s Team!"
Profile photo of Ryan Van Rhee

Ryan Van Rhee

June 30, 2026

5  out of  5
rating by Ryan Van Rhee
"Excellent service!!"
We responded:
"Ryan, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Robert McDougall’s Team is just a call or email away!"