Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Craig Huber

Craig Huber

July 9, 2026

5  out of  5
rating by Craig Huber
"Easily got a quote working with Caleb. Was able to get a good side by side comparison of my previous policy to my new one. I was able to save over $600 a year with better coverage!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Grand Rapids to know that you had such a wonderful experience with us here on State Farm Agent Robert McDougall’s Team."
Profile photo of JJ

JJ

July 8, 2026

5  out of  5
rating by JJ
"I had an amazing experience working with Jaylen on my auto insurance. He helped me insure multiple vehicles and found me the best rate without sacrificing the coverage I needed. He took the time to go over every coverage in detail, explained everything clearly, and made sure I understood all of my options.

Jaylen was incredibly knowledgeable and had an answer for every question I asked. It was obvious he really knows his stuff, and I never felt rushed or pressured. On top of that, he made the entire process quick and efficient, which I really appreciated.

If you’re looking for someone who is professional, informative, and genuinely wants to help you get the best coverage at the best price, I highly recommend Jaylen!"
We responded:
"Thank you so much for the 5-star rating, JJ! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Profile photo of Thomas Zalewski

Thomas Zalewski

July 8, 2026

5  out of  5
rating by Thomas Zalewski
"Working with Anthony and Tommy to get much better rates on my auto and home. 100% recommend giving them a chance to help you out."
We responded:
"Thank you for the 5-star review, Thomas! Here on State Farm Agent Robert McDougall’s Team, we are proud to serve our community and appreciate your recognition. "
Profile photo of Melanie Miller

Melanie Miller

July 8, 2026

5  out of  5
rating by Melanie Miller
"Brent was absolutely amazing!! Not only did he answer all my questions and was super helpful. He saved me 200 dollars a month!! That is awesome!! You rock Brent!! Can't thank you enough!!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Robert McDougall’s Team! We deeply appreciate your kind words here in Grand Rapids . "
Profile photo of Lindsey Manwaring

Lindsey Manwaring

July 7, 2026

5  out of  5
rating by Lindsey Manwaring
"Absolutely amazing to work with. Make sure i was taken care of as a customer and made me really excited to start with State Farm!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Robert McDougall’s Team. "
Profile photo of siddagunta rupesh

siddagunta rupesh

July 6, 2026

5  out of  5
rating by siddagunta rupesh
"Very informative and quick."
We responded:
"siddagunta, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Robert McDougall’s Team!"
Profile photo of Quoc Cuong Le

Quoc Cuong Le

July 2, 2026

5  out of  5
rating by Quoc Cuong Le
"Brent is very helpful, knowledgeable, and professional! The process is quick, easy, and transparent. I’m surprised and very pleased with the overall service and would definitely recommend to friends and family and also anyone else who seek for a new auto insurance company."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Robert McDougall’s Team. "
Profile photo of Jesse Helmick

Jesse Helmick

July 1, 2026

5  out of  5
rating by Jesse Helmick
"Carson was extremely informative and quick. Made the process a breeze!"
We responded:
"Thank you for the 5-star review, Jesse! Here on State Farm Agent Robert McDougall’s Team, we are proud to serve our community and appreciate your recognition. "
Profile photo of Dew Dirty

Dew Dirty

July 1, 2026

5  out of  5
rating by Dew Dirty
"Brent was awesome as usual he did a great job helping me out"
We responded:
"Thank you for the 5-star review, Dew! Here on State Farm Agent Robert McDougall’s Team, we are proud to serve our community and appreciate your recognition. "
Profile photo of Colleen Sweet

Colleen Sweet

July 1, 2026

5  out of  5
rating by Colleen Sweet
"I was originally with State Farm for a few years I ended up leaving to switch to progressive for lower rates but the coverage sucked Brent contacted me with new quotes for my vehicles and I was hesitant but after some time I realized how better of a company State Farm is. Brent was amazing answered all of questions well. Was not pushy for insurance. Thank you for the great knowledge and dealing with my shenanigans."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Robert McDougall’s Team. "
Profile photo of Sabrina Reiley

Sabrina Reiley

June 30, 2026

5  out of  5
rating by Sabrina Reiley
"Jaylen was amazing. Friendly, answered my hundreds of questions, quick response with quote and saved is a ton on our home, snowmobile and auto ins! Thanks again Jaylen, you are much appreciated!!"
We responded:
"Sabrina, thank you for your wonderful review of State Farm Agent Robert McDougall’s Team!"
Profile photo of Ryan Van Rhee

Ryan Van Rhee

June 30, 2026

5  out of  5
rating by Ryan Van Rhee
"Excellent service!!"
We responded:
"Ryan, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Robert McDougall’s Team is just a call or email away!"
Profile photo of Alyssa Toews

Alyssa Toews

June 30, 2026

5  out of  5
rating by Alyssa Toews
"Super helpful and informative!! Saved me some money"
We responded:
"We appreciate your review, Alyssa. We are so happy that you had such a wonderful experience with State Farm Agent Robert McDougall’s Team here in Grand Rapids ! "
Profile photo of Sherry Hills

Sherry Hills

June 26, 2026

5  out of  5
rating by Sherry Hills
"I had seen great reviews about this agency so I called and spoke with Megan who put me in touch with Bruno about my car insurance and property insurance. He gave me the best quotes from anywhere else that I had gotten. He checked everything out to get me the best policies possible. I don't think anyone has ever been so thorough which saved me hundreds over other quotes and with the prices out of control around the country, we have to save every penny we can. Anyone who really wants to save money on your insurance policies needs to call Bruno from the McDougall State Farm agency in Grand Rapids, Michigan. They are simply a great agency!"
We responded:
"Oh my goodness Sherry, you just made my teams day! We love helping with all things insurance, and especially Medicare plans! Thank you so much for sharing! -Robert McDougall State Farm"
Profile photo of Ryan Carpenter

Ryan Carpenter

June 25, 2026

5  out of  5
rating by Ryan Carpenter
"Sergio was very helpful!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
Profile photo of Harold McDonald

Harold McDonald

June 22, 2026

5  out of  5
rating by Harold McDonald
"Sergio did a great job explaining coverages and next steps. He was very professional and easy to speak with."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Robert McDougall’s Team! We deeply appreciate your kind words here in Grand Rapids . "
Profile photo of Jason Scharlow

Jason Scharlow

June 15, 2026

5  out of  5
rating by Jason Scharlow
"I worked with Logan the last couple weeks through text bcuz I was always busy with work. Today I finally got a chance to talk to him and get a policy that I can live with. He helped me out more than just a little. With everything I've been through the last year it was nice to be able to talk to someone like Logan and get a policy I'm able to afford."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Robert McDougall’s Team. "
Profile photo of John Boos

John Boos

June 12, 2026

5  out of  5
rating by John Boos
"My Agent Alec Benton was extremely helpful if I had any questions and was always available and just the nicest person ever."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Robert McDougall’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Profile photo of Pete Campbell

Pete Campbell

June 10, 2026

5  out of  5
rating by Pete Campbell
"Sergio was great and made the process of switching over my insurance super simple!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Robert McDougall’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Profile photo of Melinda Gould

Melinda Gould

June 5, 2026

5  out of  5
rating by Melinda Gould
"Tommy was a great help! Saving me a few hundred bucks. Very happy with his service!"
We responded:
"Melinda, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Robert McDougall’s Team here in our Grand Rapids office. "
Profile photo of Mikayla Oryszczak

Mikayla Oryszczak

June 5, 2026

5  out of  5
rating by Mikayla Oryszczak
"Everyone is very helpful here and works quickly to get you the coverage you need!"
We responded:
"Thank you for the fantastic review, Mikayla! We are always here to help with your insurance needs here in Grand Rapids . "
Profile photo of Willow Green

Willow Green

June 4, 2026

5  out of  5
rating by Willow Green
"I have been working with Bruno for a couple years and would recommend him to anyone. I value his attention to detail and clear communication."
We responded:
"Thank you for taking the time to leave such a great review, Willow. We strive for excellence in all things insurance and are grateful for your positive feedback. "
Profile photo of Suzanna Grindem

Suzanna Grindem

May 29, 2026

5  out of  5
rating by Suzanna Grindem
"Brent Gates was absolutely wonderful to work with. He was patient, understanding, and most importantly explained it for me until I understood it. I would recommend to anyone who is looking to switch insurances, to give Brent a call. Definitely will not be disappointed!"
We responded:
"Thank you for the fantastic review, Suzanna! We are always here to help with your insurance needs here in Grand Rapids . "
Profile photo of Brooke Anderson

Brooke Anderson

May 21, 2026

5  out of  5
rating by Brooke Anderson
"Bruno is AMAZING! He made switching SO easy! Not to mention getting us a SIGNIFICANTLY cheaper price"
We responded:
"Thank you for your kind review of State Farm Agent Robert McDougall’s Team. We appreciate it!"
Profile photo of RIcardo Marange

RIcardo Marange

May 20, 2026

5  out of  5
rating by RIcardo Marange
"Sergio De Andres"
We responded:
"Wow, thank you for the 5-star review, RIcardo! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"