State Farm® Insurance Agent Robert McDougall
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ethan Rumley
October 30, 2026
"My contact Sergio guided me through what I needed and all my available options, he was able to get me a great rate on my car!"
"Ethan, thank you for the fantastic review! We’re always here to support you with your insurance needs in Grand Rapids. "
Andrew Heiserman
October 30, 2026
"Robby and everybody at his office is nothing but super helpful and nice. I would recommend his office to anyone!"
"Thank you for the 5-star review of Robert McDougall’s team - we really appreciate your kind words! "
Jordan Emmet
October 28, 2026
"Incredibly helpful!!!"
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Grand Rapids to know you had such a great experience with us. "
Sarah C
October 27, 2026
"Highly recommend! Don't waste your time looking around like I did. Sergio DeAndres was fantastic to work with! He went above and beyond to meet my personal needs, adding my new teen driver and saving us the most we possibly can vs other insurance companies! 10 out of 10!! ***"
"Thank you so much for the 5-star rating, Sarah! I truly appreciate your support and am always here if you have any questions or need anything. Feel free to reach out to my team and I anytime. - Your State Farm Agent, Robert McDougall "
Abdallah Abdallah
October 27, 2026
"Advise everyone don’t deal with them. Customer service is crap. They take my money for 10 years I got a couple claims. It’s not even my fault and they start canceling my insurance some vehicles they canceled without telling me or sand anything they make me drive in the road with no insurance"
"I am so sorry you feel this way Abdallah, our agency team has enjoyed working with you through the years. We did try our best to help you figure out how to make all this work, but insurance laws in the state require certain things to be done that I know you disagree with. I would encourage you to reach out to the Department of Insurance at the State if you hope to have some changes to the law. We wish you the best - Robert McDougall State Farm"
J Heise
October 27, 2026
"Great!"
"J, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Grand Rapids insurance team is always here and happy to help. "
Ajsa Redzic
October 23, 2026
"I have been with State Farm since 2019. They have been taking care of my parents for longer than that. Always such kind and caring people. Today, continued to prove that. Caleb was wonderful helping me get new polices/switch things around. Very patient and understanding. This is why I will continue my relationship with State Farm because of people like Caleb."
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Grand Rapids to know you had such a great experience with us. "
Arkadiy Babayan
October 23, 2026
"Logan did an excellent job very nice and kind."
"Arkadiy, it means so much to hear you had such a great experience with us. Thank you for sharing this feedback! - Robert McDougall and Team "
Rachel Kane
October 21, 2026
"Great customer service. Very patient"
"Thank you so much for your kind review, Rachel! If you need insurance assistance, we are just an email or call away! - Robert McDougall, your State Farm Agent "
Fc Google
October 20, 2026
"Logan was very helpful and informative he is the reason I left progressive and opened my policy here. Made sure my policy met my needs and wants. He made sure I understood my policy and explained it slowly and openly with me by taking his time. Im looking forward Logan being my agent for years to come.
Thank you Logan"
"Fc, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Grand Rapids insurance team! - Your State Farm Agent, Robert McDougall "
Sandra Petersen Kimble
October 20, 2026
"Knowledgeable, helpful and reliable."
"Hi Sandra, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Grand Rapids. If you ever need help, we are just a phone call away! - Your State Farm Agent, Robert McDougall "
Angie Bittle
October 19, 2026
"The office is so respectful, helpful in any way needed to fulfill all questions & explanation of policies. A plus in our book to us. Pricing excellent for values. Choose them over & over again.
Thank you,
Paul & Angie"
"Thank you so much for your wonderful feedback of us here at Robert McDougall’s State Farm Insurance office! We’re so glad you had a positive experience with us. Please give us a call or send us an email if we can help you with anything additional. - Robert McDougall’s Insurance Team "
Bridget
October 16, 2026
"Always very helpful in answering questions."
"Bridget, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Grand Rapids insurance team! - Your State Farm Agent, Robert McDougall "
kay kay
October 14, 2026
"Tony was very helpful and quick to respond when we bought a new car and needed assistance."
"Thank you for the 5-star review, kay! We’re proud to serve the Grand Rapids community and truly appreciate your support. "
Lora Wilkins
October 12, 2026
"Brent was easy to talk to and right on top of everything that would help keep my rate low. I would highly recommend Brent and State Farm to anyone!"
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Grand Rapids insurance team. "
Lee Waruszewski
October 8, 2026
"Kind staff & great people to talk to very helpful & answer all of your questions, thank you!"
"Lee, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Grand Rapids insurance team is always here and happy to help. "
Richard Gilliam
October 8, 2026
"Expert customer service with a very knowledgeable team.
Thank you all for being so helpful.
Sincerely Richard Gilliam customer."
"Thank you so much for the 5 stars, Richard! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Theodore Washington
October 8, 2026
"Very helpful !"
"Theodore, thank you for the fantastic review! We’re always here to support you with your insurance needs in Grand Rapids. "
cheri deblauwe
October 6, 2026
"wonderful, wonderful, thank you Sergio for helping me obtain insurance on my home and car.You are sure a smart and helpful man! Thank you again and again!!"
"Thank you so much for the 5 stars, cheri! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Amy Hehl
October 5, 2026
"The service I’ve received over the years from Joanne French is outstanding. She is professional, personable, and knowledgeable. Working with her on my insurance questions makes me feel like I’m cared about, and getting the best service available on my policies. Thank you Joanne."
"Thank you so much for the kind words Amy, did you mean to post this as a 1 star?"
Layne Martin
October 5, 2026
"Christian did a awesome job I was shopping for new insurance I was inundated with calls I was getting frustrated he called and said I won't call you back unless I can save you money. He did call back and saved me over a 1000 dollars."
"Hi Layne, thank you for the wonderful review - I truly appreciate your positive feedback. Please don’t hesitate to give my team a call if any concerns arise. - Robert McDougall, Your State Farm Agent "
kevin gardiepy
October 2, 2026
"Excellent and personable.. very easy to work with"
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Grand Rapids. "
justin kozak
October 1, 2026
"Brent made switching to State Farm quick and easy. A well deserved 5 stars."
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
Hollandia Outdoors
September 29, 2026
"Alyssa Koster was fantastic to work with! She was professional, responsive, knowledgeable, and made the entire process incredibly easy. She took the time to answer my questions and made sure everything was handled quickly and efficiently. Excellent customer service from start to finish. I highly recommend Alyssa and really appreciate all of her help!"
"Thanks so much for the fantastic rating, Hollandia! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
Jason Diekmann
September 29, 2026
"They go above and beyond for you. Thanks Alyssa!"
"Jason, it means so much to hear you had such a great experience with us. Thank you for sharing this feedback! - Robert McDougall and Team "