State Farm® Insurance Agent Robert McDougall
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sophia Myers
September 21, 2026
"I loved my experience with Carson. He is so helpful, kind, and patient. I bought my first car today as an 18 year old and he helped me get set up with my insurance plan. With his help I was able to get it set up pretty fast and he made the process so smooth and easy for me. He is very explanatory and made sure I understood everything I was setting myself up for and showed that he very much cared about my success. He is a very above and beyond kind of person, keep up the great work Carson!"
"Sophia, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
Big Billz
September 18, 2026
"Straight to the point very helpful"
"Thank you so much for the 5 stars, Big! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Jeremy Williams
September 17, 2026
"Anthony did a great job with home life and auto"
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Robert McDougall’s team. "
Tim Knoll
September 16, 2026
"Always helpful at the right price.. Go State Farm"
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Jacquelyn Hoskinson
September 16, 2026
"Alyssa thank you so much for your help today! State Farm has been great to me the last 5 yrs"
"Thanks so much for the amazing review, Jacquelyn! We really appreciate your support here in Grand Rapids. Just reach out anytime if you need us - we’re here for you. "
William Fritchie
September 15, 2026
"Had a great experience with Bruno! Saved me money and made the process easy and worry free. Happy to be insured by State Farm."
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Jimmy Smith
September 15, 2026
"Alyssa was amazing. She answered my question fast and got me exactly what I needed in under 5 minutes. Highly impressed."
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
Brave Uchiha
September 14, 2026
"Cael Did a phenomenal job job he was the best I’ve dealt. Yet 🙏🏻
-Marko"
"Thank you so much for your wonderful feedback of us here at Robert McDougall’s State Farm Insurance office! We’re so glad you had a positive experience with us. Please give us a call or send us an email if we can help you with anything additional. - Robert McDougall’s Insurance Team "
Ebony Floyd
September 14, 2026
"Thank you so much, Sergio. You are awesome.!!"
"Thank you so much for the 5-star rating, Ebony! I truly appreciate your support and am always here if you have any questions or need anything. Feel free to reach out to my team and I anytime. - Your State Farm Agent, Robert McDougall "
Melanie Sartore
September 14, 2026
"Brent was so quick and helpful at finding me the best quote and explaining my options"
"Wow, thank you for the 5-star review, Melanie! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
M J
September 10, 2026
"Very pushy and rude agent by the name of Logan. Didn't appreciate his attitude. More about signing you up for insurance than building relationships. Was very condescending about my finances as well while needing time to decide. Kept contacting me when I told him id reach back and didn't even get my name correct. Wouldn't recommend this agency."
"Although it’s always hard as a small business owner to see one star reviews, I really do appreciate when people share feedback so that I can look for ways to provide an even better experience next time. I did research your situation MJ, and I apologize for what your experience was, and I do recognize when customers want coverages that aren’t allowed by the state of Michigan it can be frustrating and I always encourage those challenges to be brought to the Department of insurance as we all have to live by those rules. -Robert McDougall State Farm"
Valeria Perez
September 10, 2026
"Brent was awesome to work with. Very patient and understood exactly what I was looking for in a policy. Would recommend him to anyone!"
"Valeria, it means so much to hear you had such a great experience with us. Thank you for sharing this feedback! - Robert McDougall and Team "
Cheryl Rapson
September 10, 2026
"Sergio was very friendly and took care of my needs very quickly. He explained other services that are available to my spouse and myself also. Thank you Sergio for your help."
"Cheryl, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
Dan Haskins
September 10, 2026
"I needed to add a new vehicle to our insurance, and of course needed it quickly....Sergio provided prompt, courteous service and did what he said he was going to do, when he said he was going to do it. It’s people like Sergio who make this State Farm office a pleasure to work with. Highly recommended!"
"Dan, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Grand Rapids insurance team! - Your State Farm Agent, Robert McDougall "
Heather gier
September 10, 2026
"I love Sate Farm!! They have been very understanding when times get tough for me!! I appreciate them!"
"Thank you for all the stars Heather! We really appreciate you sharing! -Robert McDougall State Farm"
Jeffrey Bucholz
September 10, 2026
"Great customer service experience with Brent. Smooth process, would refer."
"Jeffrey, thank you for the amazing review! Our Grand Rapids insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Robert McDougall, your State Farm Agent "
Audrey Smith
September 9, 2026
"Tommy was outstanding to work with he is very nice and professional he gets my respect and thumbs up,Great job 👍"
"Thank you for the 5-star review, Audrey! We’re proud to serve the Grand Rapids community and truly appreciate your support. "
Sarah C
September 9, 2026
"Highly recommend! Don't waste your time looking around like I did. Sergio DeAndres was fantastic to work with! He went above and beyond to meet my personal needs, adding my new teen driver and saving us the most we possibly can vs other insurance companies! 10 out of 10!! ***"
"Thank you so much for the 5-star rating, Sarah! I truly appreciate your support and am always here if you have any questions or need anything. Feel free to reach out to my team and I anytime. - Your State Farm Agent, Robert McDougall "
gwen jones
September 6, 2026
"My representative was Sergio and provided impeccable service. He has great customer connection skills and he made sure I was satisfied to the best of his ability. He was patient and very knowledgeable. I had a great customer experience."
"gwen, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Grand Rapids. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Robert McDougall and Team "
Johnathan Coursey
September 4, 2026
"Sergio and Logan were great. They both made the process very easy and smooth to get my policy started. Thanks again guys!"
"Johnathan, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Grand Rapids insurance team is always here and happy to help. "
Meg Harper
September 4, 2026
"Anthony was very helpful when I moved and needed to switch my insurance policies!"
"Hi Meg, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Grand Rapids. If you ever need help, we are just a phone call away! - Your State Farm Agent, Robert McDougall "
KOMMON CENTZ
September 3, 2026
"Great"
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
Sabrina Powell
September 3, 2026
"Brent was super helpful and polite!"
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Robert McDougall’s team. "
Kerri Michels
September 3, 2026
"Alyssa was very knowledgeable and helpful. Thank you!
Kerri Michels"
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
Mary Herroon
September 1, 2026
"Brent was amazing and patient with me. He started the process last week but I couldn't fund until today. He kept working with me and not only lowered my bill by more than $200, but kept looking for and found more deductions to lower it even more. I have more coverage (life and home) than my previous insurance provider and am still saving over $100 over my previous that only covered my car! I can't give Brent enough praise! I will be recommending him to all my friends and family!"
"Thanks so much for the amazing review, Mary! We really appreciate your support here in Grand Rapids. Just reach out anytime if you need us - we’re here for you. "